Good Time Tickets – Terms and Conditions

Good Time Tickets – Terms and Conditions

Last updated: 15th February 2025

These Terms and Conditions ("Terms") govern your access to and use of the Good Time Tickets website, platform, and related services (“Site”). By accessing or using this Site, you agree to be bound by these Terms, all applicable laws, and regulations. If you do not agree with these Terms, you are prohibited from using or accessing this Site.

1. Acceptance of Terms

By using or visiting the Site, you agree to abide by these Terms and any applicable local laws. The materials contained on this Site are protected by applicable copyright and trademark laws. Your continued use of the Site following any changes to these Terms indicates your acceptance of the modified Terms. It is your responsibility to review these Terms periodically for changes.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Good Time Tickets's website for personal, non-commercial, transitory viewing only. This is the grant of a license, not a transfer of title. Under this license you may not:

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Good Time Tickets at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession, whether in electronic or printed format.

Good Time Tickets reserves the right at any time to modify, alter, or update these Terms. Your continued use of the Good Time Tickets website following any changes means you agree to follow and be bound by the Terms as changed.

3. Disclaimer

The materials on Good Time Tickets's website are provided “as is.” Good Time Tickets makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights, to the fullest extent permitted by law. Further, Good Time Tickets does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Site or otherwise relating to such materials or on any sites linked to this Site.

4. Limitations

In no event shall Good Time Tickets or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Good Time Tickets's Site, even if Good Time Tickets or an authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Good Time Tickets's website could include technical, typographical, or photographic errors. Good Time Tickets does not warrant that any of the materials on its website are accurate, complete, or current. Good Time Tickets may make changes to the materials contained on its website at any time without notice. However, Good Time Tickets does not make any commitment to update the materials.

6. Links

Good Time Tickets has not reviewed all of the sites linked to its internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Good Time Tickets of the site. Use of any such linked website is at the user's own risk.

7. Site Terms of Use Modifications

Good Time Tickets may revise these Terms for its website at any time without notice. By using this website, you are agreeing to be bound by the then-current version of these Terms and Conditions.

8. Governing Law

Any claim relating to Good Time Tickets's website shall be governed by and construed in accordance with the laws of South Australia, Australia, without regard to its conflict of law provisions.

9. System Security

Good Time Tickets takes reasonable steps to secure your information. Any user deemed to be attempting to breach the security of the Good Time Tickets system will be removed from the system. If the matter is serious, Good Time Tickets may report such conduct to the cyber crimes division of the Australian Federal Police.

It is inappropriate or unacceptable for any user to share their system password, and signing in with another user's password may be detected as a security breach and can result in permanent removal of your account from the system.

10. Content

You represent and warrant that any content you submit to Good Time Tickets:

By submitting content, you grant Good Time Tickets a non-exclusive, royalty-free, perpetual, irrevocable, and fully assignable and sub-licensable right to use, reproduce, modify, adapt, publish, translate, edit, reformat, create derivative works from, distribute, and display such content throughout the world for any purpose and in any media (including for advertising or other commercial use).

You also grant Good Time Tickets the non-exclusive right to seek to enjoin and/or obtain damages from any third party for the unauthorized use or reproduction of your content. Good Time Tickets reserves the right (but not the obligation) to remove any content for any reason from the website, at its sole discretion.

11. Legal

The views, opinions, or positions expressed by users and those providing comments are theirs alone, and do not necessarily reflect those of Good Time Tickets or any employee thereof. Good Time Tickets makes no representations as to accuracy, completeness, or validity of any information on this Site and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use.

Good Time Tickets reserves the right to delete, edit, or alter entries or comments that it, in its sole discretion, deems to be obscene, offensive, defamatory, threatening, in violation of trademark, copyright, or other laws, or is otherwise unacceptable.

12. Jurisdiction

All claims or disputes arising out of or relating to these Terms will be litigated exclusively in the federal or state courts located in Adelaide, South Australia, Australia. You and Good Time Tickets consent to personal jurisdiction in those courts.

13. Sales

Tickets sold by Good Time Tickets are sold as an agent on behalf of the event organiser/seller for the event. Any claims by users arising from purchases are solely against the event organiser/seller. Good Time Tickets accepts no liability for any damage caused by use of our website.

You must check the terms and conditions provided by the event organiser before making a purchase.

14. Terms of Sale

  1. If your event is an 18+ event, you may be asked to present a valid, legal form of identification at the event entry (e.g., an Australian driver's license, Proof of Age card, or valid Passport).
  2. No refunds or exchanges on any ticket except as required by and/or specified by the Live Performance Australia Industry Code of Practice. Incorrect purchases are not guaranteed a refund and are at the discretion of the promoter/venue/event organiser.
  3. The ability to re-issue (change the name on your ticket) or offer your ticket for resale may be available at the discretion of the event organiser and may be subject to change. Contact the event organiser to check availability.
  4. Your electronic ticket is your ticket to the event and must be presented at the event entry to gain admission. Your ticket will be emailed to the email address specified during booking as either a PDF attachment or digital link once your payment has been successfully processed. If you do not receive your ticket(s), contact Good Time Tickets via email with all relevant details.
  5. At the point of entry, the barcode/ticket ID must be presented. You may be asked to present a current matching legal form of identification (e.g., an Australian driver's license, Proof of Age card, or valid Passport).
  6. Each ticket purchased has a unique barcode or ticket ID. One ticket can only grant entry to one person. If you have purchased multiple tickets, each ticket will be sent in separate files to the nominated email address.
  7. Any tickets purchased in excess of the event ticket/transaction limit may be cancelled at the discretion of Good Time Tickets or the event organiser.
  8. Each ticket is subject to a booking fee. All tickets and products are priced in Australian dollars (AUD).
  9. The event organiser reserves the right to withdraw, reschedule, or substitute artists and/or vary advertised prices, event times, and inclusions without notice. The event organiser reserves the right of admission and the right to enforce the venue's entry conditions.
  10. Should the event be cancelled or rescheduled, Good Time Tickets will contact you via the nominated email address to advise of any changes, if such information is provided by the event organiser.
  11. It is a condition of sale that tickets may not be offered for unauthorised re-sale on third-party websites (e.g., eBay or Gumtree). Tickets may not be resold or offered for resale at a premium or used for advertising, promotion, or other commercial purposes. Breach of this condition may result in the ticket being cancelled without refund and the bearer of the ticket being refused admission.
  12. Good Time Tickets provides its services on behalf of the event organiser/promoter/venue.
  13. A Discount or Promo Code does not guarantee discounted tickets. The event organiser sets a limit to the amount of discounted/promotional tickets available for purchase. When the allocation has been exhausted, the code will no longer be valid.
  14. When purchasing tickets through Good Time Tickets, a user account will be created using the email address entered. You can view and manage all past tickets from your user account.

15. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law) or any other applicable law that cannot be excluded, restricted, or modified by agreement.

16. Force Majeure

Good Time Tickets and the event organiser shall not be liable for any delay or failure to perform resulting from causes outside their reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labour, or materials.

17. Limitation of Liability & Indemnity

To the maximum extent permitted by law, Good Time Tickets (including its directors, employees, agents, and affiliates) shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or relating to your use of the Site or the sale/purchase of tickets via the Site. You agree to indemnify and hold harmless Good Time Tickets from and against any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from your breach of these Terms, except to the extent that such liability arises from our own negligence or breach of statutory guarantees under Australian Consumer Law.

18. Event Changes & Refund Policies

While the event organiser reserves the right to make changes to the event (including withdrawal, rescheduling, or substituting artists), refunds or exchanges (if any) will be handled in accordance with applicable law and the event organiser's instructions. Good Time Tickets will facilitate any refunds as directed by the event organiser when required.

19. Website Availability and Service Interruptions

Good Time Tickets does not guarantee continuous, uninterrupted, or secure access to the Site. Operation of the Site may be interfered with by numerous factors outside of Good Time Tickets' control. You agree that Good Time Tickets will not be liable for any damages or loss caused by such service interruptions.

20. Privacy

By using the Site or purchasing tickets, you agree to our Privacy Policy, which is incorporated herein by reference. Please review our Privacy Policy for details on how we collect, use, store, and protect your personal information.

21. Role of the Agent

Good Time Tickets acts solely as an agent on behalf of event organisers. We are not responsible for event logistics, pricing, cancellations, or changes to the event unless required by law or clearly stated otherwise. All claims or inquiries regarding the event itself should be directed to the event organiser.

22. Unauthorized Ticket Resale

If any tickets are found to be listed or resold on unauthorised websites or purchased fraudulently, Good Time Tickets reserves the right to cancel those tickets without notice or compensation. Resale of tickets is strictly governed by these Terms and any additional policies set by the event organiser.

23. Age Restrictions & Identification

Some events may carry additional entry restrictions (e.g., 21+, family events, special licensing rules). It is your responsibility to ensure that all attendees meet age restrictions and have valid identification. Good Time Tickets is not responsible if attendees are denied entry for not meeting these requirements.

Thank you for reading and agreeing to our Terms and Conditions.

If you have any questions or concerns about these Terms, please contact us at support@goodtimetickets.com.au

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