Good Time Tickets – Privacy Policy

Last updated: 15th February 2025

Good Time Tickets (referred to in this policy as “Good Time Tickets,” “we,” “us,” or “our”) is based in Adelaide, South Australia. Our primary role is to provide event publishing, registration, ticketing, and related software and services to users of the Good Time Tickets platform within Australia.

Good Time Tickets recognises the importance of protecting the privacy of personally identifiable information collected about our customers. For the purposes of this Privacy Policy, the word customers includes visitors to our websites, subscribers to and users of our services, purchasers of our products, and advertising customers. The phrase “EVENT ORGANISER” refers to the venue operators and/or promoter(s) of a particular event.

We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (including amendments in the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth)), as well as the Notifiable Data Breaches scheme and other relevant laws.

This Privacy Policy is governed by the laws of South Australia, Australia. By using our services or visiting our websites, you agree that any disputes concerning this Privacy Policy or the use of your personal information will be handled in accordance with the laws of South Australia.

1. Collection of Personal Information

1.1 Types of Personal Information Collected

We collect personal information when we provide our services to you. Generally, we will tell you why we are collecting information at the time of collection and how we plan to use it, or it will be clear from the context.

We usually collect personal information such as:

In some cases, we may collect information regarding pages visited and clicked on within our network. This helps us improve your online experience.

1.2 Method of Collection

We usually collect your personal information directly from you—for example, when you create an account, purchase tickets, or contact us. Sometimes we may use agents or service providers to collect information on our behalf. We may also acquire lists from other sources, including other companies and public documents, where it is lawful to do so.

1.3 Accuracy of Your Personal Information

It is your responsibility to ensure that any personal information you share with Good Time Tickets is accurate, up-to-date, and complete.

2. Use of Personal Information

2.1 Purpose of Collection

We use your information to:

Where your personal information is contained within an advertisement which we publish for you, we may use your information for publication of that same advertisement in other media, in accordance with the terms and conditions of the initial publication.

2.2 Internal and Related Companies

We may share your information with companies related to Good Time Tickets within Australia, to help us improve and market our products or services. These related companies may contact you about goods, services, or promotions that may be of interest to you.

2.3 Marketing Communications (Long-Term)

By providing your personal information (for example, when purchasing tickets or creating an account), you agree that we may add you to our marketing databases. We may continue to send you marketing or promotional communications about our events, services, and any other associated updates for an indefinite period of time, unless and until you choose to opt out.

You can opt out of receiving these communications at any time by following the “unsubscribe” instructions in our emails or by contacting us directly at support@goodtimetickets.com.au. Please note that if you opt out, we may still send you certain transactional or administrative messages (for example, related to ticket orders you have made).

3. Disclosure of Information

3.1 Use by Event Organiser

If, at the time of purchase, you agreed to receive information and offers about future events directly from the venue operator and/or promoter(s) (“EVENT ORGANISER”), we may provide your contact details to the EVENT ORGANISER for this purpose. The EVENT ORGANISER may use these details to contact you regarding future events and promotions, in accordance with their own privacy policy. If you wish to change this preference, please contact us; however, note that if your contact details have already been shared, you may need to contact the EVENT ORGANISER directly.

3.2 Use by Third Parties

Good Time Tickets may disclose your information to third-party service providers and contractors who help us provide and market our services (e.g., call centre operators, software contractors, email/SMS broadcast providers, payment processors). We may also share your information with third parties who provide prizes for competitions or special offers. In all cases, we take reasonable steps to ensure these parties protect your information consistent with this Privacy Policy and the Australian Privacy Principles.

3.3 Use of Aggregate Data

We may collect certain non-personal information (e.g., browser type, operating system, IP address, domain name of your Internet service provider) to improve our websites, products, and services. We may also use your personally identifiable information in an aggregate form (which does not identify you personally) to assist in our analysis of user behaviour and trends, so we can enhance our offerings.

4. Data Security & Retention

4.1 Security Measures

Good Time Tickets strives to ensure the security, integrity, and privacy of your personal information. We use a variety of physical and electronic security measures, including restricting physical access to our offices, using firewalls, and maintaining secure databases to safeguard personal information from misuse, loss, or unauthorised use or disclosure.

While we take all reasonable steps to protect your personal information, no data transmission over the Internet can be guaranteed to be totally secure. Accordingly, any information you transmit to us online is at your own risk.

4.2 Data Retention

We retain personal information for as long as it is needed for the purposes outlined in this Privacy Policy or as required by law. This may include retaining your information indefinitely for marketing or promotional purposes (unless you opt out), or for so long as necessary to comply with our legal obligations or resolve disputes. After this period, we will take reasonable steps to securely destroy or de-identify your personal information.

5. Access to and Correction of Personal Information

You have a right to access most of the personal information we hold about you. If we deny access in some circumstances, we will provide you with reasons why. You may also request corrections to your personal information if it is inaccurate, out-of-date, incomplete, or misleading.

You can access or correct your personal information by logging into your account on the Good Time Tickets website at www.goodtimetickets.com.au or by contacting us directly at support@goodtimetickets.com.au.

6. Complaints and Notifiable Data Breaches

6.1 Complaints About Privacy

If you have a complaint concerning a breach of the Australian Privacy Principles, please contact the Good Time Tickets Privacy Officer using the details below. We will consider your complaint and aim to respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

6.2 Data Breach Notifications

We comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth). In the event of a data breach likely to result in serious harm, we will notify affected individuals and the OAIC in accordance with the scheme requirements.

7. Public Information

Any information you post on bulletin boards or communicate in chat areas becomes public information. While Good Time Tickets strives to protect your privacy, we cannot guarantee the security of any information you disclose in publicly accessible forums.

8. Cookies

Cookies are small data files stored on your hard drive for record-keeping purposes. Cookies help facilitate continuous access to and use of a website, allowing us to track usage patterns and tailor content. If you do not wish to have cookies stored on your computer, most browsers allow you to disable or refuse them. However, some features (such as merchandise transactions or certain registered services) may require cookies.

9. Links to Third-Party and Co-Branded Websites

We may establish relationships with business partners that allow visitors to our sites to link directly to websites operated by these partners. Some of these sites may be “co-branded” with our logo, but may not be operated or maintained by Good Time Tickets. These sites may collect personal information and share some of it with us. This Privacy Policy applies only to information we receive; you should also check the third party’s privacy policy.

Good Time Tickets is not responsible for the content or practices of websites operated by third parties that are linked to our sites. Once you leave our site, you should review the applicable privacy policy of the third-party site.

10. Security and Best Practices Online

You should close your browser when you have finished your user session—particularly if you share a computer or are using a public computer. This helps prevent others from accessing your personal information.

Whenever you voluntarily disclose personal information online (e.g., in public forums), it can be collected and used by others. You are solely responsible for maintaining the secrecy of your login credentials. Please be vigilant and responsible whenever you use the Internet.

11. Anti-Piracy

Software piracy seriously impacts the software industry worldwide. From time to time, Good Time Tickets receives reports of suspected piracy and investigates those reports. Software piracy may be a criminal offence. If we investigate, we may collect personal information, but only to the extent necessary to address the suspected piracy.

12. Contact Us

If you would like to:

Please contact our Privacy Officer:

Privacy Officer
Good Time Tickets
Email: support@goodtimetickets.com.au

We will consider and respond to all requests or complaints in accordance with applicable law and the laws of South Australia.

Thank you for choosing Good Time Tickets. We value your trust and are committed to safeguarding your privacy.

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